Over the years BPU has made some changes to the way we do business. There is a new change to take effect immediately and we hope all members will understand why this is being done.

BPU wishes the players who play Online Bingo the best of luck in their games, at the sites of their choice. As of now, if we have helped you get your monies from a site, and you continue to play either there or at a sister site (same management), please don't ask us to help again. We are not bill collectors; We are a group of VOLUNTEERS whose goal is to help players and sites communicate. It is very disheartening to see some, who have been unfairly treated at a site, go back and "ask for more". We feel that if you do, then you can bail yourself out next time. That may be a lesson better learned. It gets very old spending hours upon hours, sometimes weeks and even months working for solutions on issues, only to find the player continuing to play at a site that mistreated them.

We have begun to make some headway with sites and it has taken a LONG time to get here. Our relationships with them are not about their rules and whether we agree or not. It is not about whether they have houseplayers or not. We can and do let them know in a professional manner that we feel some of the rules they use are grossly unfair to the players. Some sites have begun to change them.

The reason we felt it’s important to put our best foot forward and work with these sites is because we know that the ones we work with will not ignore their players. Those who sign up to sites through BPU have earned priority standings where issues are concerned. It’s our opinion that they should receive the best we have to give concerning time and efforts first. No Player will get "second rate" help from us, they just may have to wait their turn, if our work load is high.

We want all Bingo sites to understand that from this moment on, if a player proves to us they have been ignored by your support or management team for a period of 48 hours or more, then their complaints will become public. If you do not want your dirty laundry aired, take care of your customers! This is an open invitation to any site manager to contact Admin@bingoplayersunion publicly or privately, and let us know you will work either with us or your players, should they come here with a complaint. Even the sites who have lots of negative feed back are welcome! Sites policies change over time. Sites undergo new owners and management. We are aware of this and realize that a site that has had many complaints against it and undergone some change, may be worthy of a second chance.

The sites have their rules to protect them. The players have BPU. We consider ourselves fair and more than willing to take a look at both sides, but it takes both sides working with us to accomplish this.

I don't even know how someone would justify doubling back on a site that took their money and a third party was needed to get that money. It just goes to show you the craziness that some people will execute no matter their end situation.

WHY would someone do that? Shame on them if it happens to them again!